Comments on: AirAsia delay compensation policy is good yet funny

By: joe

joe — Wed, 29 Jul 2009 16:42:42 +0000

I got it. But this compensation is useless as you have to spend it over the phone and thus can’t use it to book the really cheap flights (from the internet.)

Don’t bother trying to cliam it unless you want to buy lots and lots of in flight meals, etc.

By: riversandlakes

riversandlakes — Wed, 03 Jun 2009 04:17:45 +0000

No, it makes sense for Tony to do it as e-vouchers. Do you really expect to make money from flight delays?

CJCM: Nop! No one should make money out of flight delays. It’s about customer service, which I hope at the heart of Tony’s ambitious business plan. But then.. that may be too much to expect anyway.

By: Fanly

Fanly — Sat, 04 Apr 2009 01:57:40 +0000

This is my 2nd time using AirAsia (the 1st time was 2yrs ago.. Too long until I can’t remember)

The first time I got delayed for more than 6 hour and I swore I won’t use AirAsia anymore. I thought they hv improve but now I need to wait.. Again…

Two thumbs up for AirAsia for consistency.. You guys are consistently LATE!!

CJCM: On my trip to Jakarta many years back via AirAsia, Tony was on board doing his public relation works. He told me give them 6 months for the new aircrafts to arrive, and then there would be no more delays. Well the new aircrafts arrived but AirAsia still cannot detach themselves from delays. Maybe Tony should change the name to AirDelayAsia?

By: Shawn Chow

Shawn Chow — Mon, 30 Mar 2009 10:05:02 +0000

your article is great,straight to the point,i was trap in ICCT yesterday for more than 3 hours, my flight was suppose to depart at 7.45pm, i was being inform at 645pm when i was checking in at the counter 32 that my flight will be delay until 1040pm, many people were so upset and some even quarrel with them, it looks like Airasia only delay 2hours 50 mins, not reaching 3 hours for the compensation yet, but the flight actually arrived at 1050pm, passenger go up at 11pm and took off at 1115pm, reached Penang at about 1200am, I totally agree and urge Airasia to improve their customer service, bcoz AA isn’t the cheapest now, some other are cheaper and with better service.

CJCM: Sory to hear about the delay. You and the rest of the passenger should have tried (for whatever sake) to argue with them and make them admit the delay is actually three hours, then file the claims for compensation en-masse.