AirAsia delay compensation policy is good yet funny
The latest AirAsia compensation policy for delayed flights is really the proof of AirAsia’s leading position when it comes to travel products innovation. While Tony Fernandes deserved to be congratulated for this possibly 1st-in-the-world compensation policy for delayed flight, the manner it compensated its passengers is, to say the least, funny and does not make sense, at least from my point of view.
Why compensate using e-vouchers and then force the passengers to buy more products and services from AirAsia? Wouldn’t it be better to provide cash? For all you know, one would not want to fly AirAsia ever again after being delayed for more than three hours in the first place, so in this case cash would be more appreciated. The time limit of 3 months imposed on the e-voucher is also ridiculous. Tony is not only forcing the poor passenger to buy more products and services from AirAsia, but also forces them to do that within 3 months of their last terrible delayed-flight with AirAsia.
And three days to get the compensation? Another ridiculous way to execute an otherwise excellent policy. Why can’t AirAsia give the compensation upon landing of the delayed flight? So easy right?
Come on Tony, you can do better than this. Pay cash, forego the time constraints and compensate them instantly upon landing…. only then AirAsia and you are really innovative in the true sense.
Now everyone wants to be delayed for more than three hours on AirAsia…. (pun intended)!!
4 Comments
your article is great,straight to the point,i was trap in ICCT yesterday for more than 3 hours, my flight was suppose to depart at 7.45pm, i was being inform at 645pm when i was checking in at the counter 32 that my flight will be delay until 1040pm, many people were so upset and some even quarrel with them, it looks like Airasia only delay 2hours 50 mins, not reaching 3 hours for the compensation yet, but the flight actually arrived at 1050pm, passenger go up at 11pm and took off at 1115pm, reached Penang at about 1200am, I totally agree and urge Airasia to improve their customer service, bcoz AA isn’t the cheapest now, some other are cheaper and with better service.
CJCM: Sory to hear about the delay. You and the rest of the passenger should have tried (for whatever sake) to argue with them and make them admit the delay is actually three hours, then file the claims for compensation en-masse.
This is my 2nd time using AirAsia (the 1st time was 2yrs ago.. Too long until I can’t remember)
The first time I got delayed for more than 6 hour and I swore I won’t use AirAsia anymore. I thought they hv improve but now I need to wait.. Again…
Two thumbs up for AirAsia for consistency.. You guys are consistently LATE!!
CJCM: On my trip to Jakarta many years back via AirAsia, Tony was on board doing his public relation works. He told me give them 6 months for the new aircrafts to arrive, and then there would be no more delays. Well the new aircrafts arrived but AirAsia still cannot detach themselves from delays. Maybe Tony should change the name to AirDelayAsia?
No, it makes sense for Tony to do it as e-vouchers. Do you really expect to make money from flight delays?
CJCM: Nop! No one should make money out of flight delays. It’s about customer service, which I hope at the heart of Tony’s ambitious business plan. But then.. that may be too much to expect anyway.
I got it. But this compensation is useless as you have to spend it over the phone and thus can’t use it to book the really cheap flights (from the internet.)
Don’t bother trying to cliam it unless you want to buy lots and lots of in flight meals, etc.